My Comcast business modem had dropped all 4 channels and I didn’t have physical access to the device (it was behind a closed/locked door). Never fear, I fired up Safari, pointed it to 10.1.10.1 and punched in the following credentials:
mso
D0nt4g3tme
I then went to the Administrative tools section which includes the ability to restart the modem. It worked!
**************UPDATE***************
I restarted the modem at work recently and as I watched the modem’s logs, I saw Comcast download a new config file to the modem that effectively wiped the authentication credentials published above. When I find new ones, I’ll update this blog.
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Hi There,
If you are still having trouble with your Comcast, please email our team at the address below. We’re here for you if you need anything.
Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@comcast.com
@ComcastMelissa