The data connectivity has been a hassle with some new 8703e’s and Verizon that we now have in the office. Here’s a couple troubleshooting steps to check for or establish connectivity with Verizon. To check for basic data connectivity:

1. Send a PIN to yourself.
2. Go to “Options”, “Status”, copy the PIN (using the scroll wheel and pressing to copy), go back to “Messages”, press the scroll wheel to compose a PIN, in the To: line press the scroll wheel to paste in the PIN, and then type “test” in the subject and body fields.
3. Press the scroll wheel to send the message.

If you received the PIN, the issue is with your IS department and their BlackBerry Exchange Server. If you didn’t receive the PIN in your inbox, re-establishing the routing functions of the BlackBerry:

1. Go to Options->Advance Options->Host Routing Tables.
2. Press the scroll wheel and choose “Register Now”.
3. Return to Message to check your inbox for a message that says “Device has been registered.”

Return and repeat the first half of these instructions to check for connectivity. If you still aren’t receiving emails or able to surf the web on your BlackBerry, call Verizon.